This Privacy Policy describes how Cincinnati School of Music LLC ("CSM," "we," "our," or "us") collects, uses, and protects information when you visit our website, contact our office, book a lesson, or enroll as a student. By using our services, you agree to the practices described in this policy.
We collect information you provide directly to us, including your name, email address, phone number, mailing address, payment information, and details about the student receiving lessons (such as name, age, and instrument of interest). When a parent or guardian enrolls a minor, we collect this information from the parent or guardian.
We also collect basic information automatically when you visit our website, such as your IP address, browser type, pages viewed, and referring site. This information helps us understand how visitors use our site and improve our services.
We use the information we collect to schedule lessons, process payments, communicate with families, respond to inquiries, send appointment reminders and account updates, and improve our services. We may also use contact information to send occasional promotional messages about CSM programs and events.
We use industry-standard practices to protect the information we collect. Payment information is processed through secure, PCI-compliant payment processors and is not stored on our systems.
We do not sell your personal information to third parties.
We share information with service providers who help us operate the school, including our scheduling and billing system (Opus1), payment processors, email service providers, and SMS messaging providers. These providers are contractually obligated to use your information only to perform services on our behalf.
We may also share information when required by law, in response to valid legal requests, or when necessary to protect the rights, property, or safety of CSM, our students, our staff, or the public.
When you contact us, book a lesson, or enroll as a student, you consent to receive communications related to your inquiry, lessons, scheduling, enrollment, account updates, and occasional promotions. These communications may be sent by email, text message, or phone.
You may unsubscribe from marketing emails at any time using the link provided in any marketing message. You may opt out of text messages by replying STOP to any message from us. Service-related communications — such as lesson reminders, billing notices, and account updates — will continue regardless of marketing opt-outs, as these are necessary to operate the services you have enrolled in.
For full details on text messaging, see our SMS Terms.
Cincinnati School of Music collects information about students under the age of 13 only with parental consent, and only as necessary to provide music lessons and related services. Parents and legal guardians have the right to review the information we hold about their child, request corrections, or request deletion by contacting the CSM Office.
We do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have collected such information without consent, we will delete it promptly.
You may update your contact information, communication preferences, or account details at any time by logging into your Opus1 account or by contacting the CSM Office.
You may request a copy of the personal information we hold about you, request corrections, or request deletion by contacting us using the information below. We will respond to verifiable requests within a reasonable timeframe and consistent with applicable law.
If you are a California resident, the California Consumer Privacy Act (CCPA) provides specific rights regarding your personal information, including the right to know what information we collect, the right to request deletion, and the right not to be discriminated against for exercising these rights. We do not sell personal information. To exercise your rights under the CCPA, contact us using the information below.
Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and improve your experience. Most web browsers allow you to control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the site.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this policy. Significant changes will be communicated through email or a prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
Questions about this Privacy Policy or about how we handle your information can be directed to:
Cincinnati School of Music
Phone: 513-560-9175
Email: info@cincinnatischoolofmusic.com